Live productPart of OneOps
Helpdesk
Shared inbox and SLA tracking, built into OneOps.
The helpdesk module of OneOps — shared mailboxes, conversation threading, agent assignment, SLA tracking, and automation rules for support teams. Reached at /inbox in the OneOps console, not a separate product.
Features
Capabilities
IMAP ingestion with MIME parsing and thread reconstruction
Agent assignment with team-scoped visibility
Configurable SLA thresholds and breach notifications
Canned replies with variable substitution
Audit trail on every ticket status change
Available on Growth plans and above